Alerting

Alerting in Engage is two settings screens that work together. A notification channel says how a message reaches someone: an SMTP server, an SMS provider, or a webhook. An alert definition says when a message is sent and which channels carry it. Channels come first, because an alert definition cannot be saved without at least one.

Both live under Settings in the Engage sidebar, and both apply to the whole organisation.

Set up alerting

Notification channels

Create the email, SMS, or webhook channel an alert will send through, with the credentials each type needs.

Create a channel →

Alert definitions

Define when an alert fires, immediately, on a threshold, on a schedule, or on a failure pattern, and which channels carry it.

Define an alert →

Where to start

Notification channels. An alert definition's Channel Configuration IDs field lists only channels that already exist, so create the channel before the alert that uses it.

Related

An application also has its own Alerts tab, reached through the application's Configuration tab. Those alerts are built from a metric query over execution data rather than from a trigger type, and they send through the same notification channels. They are described at the end of Alert definitions.

Fallout handling, which decides what happens to a failed execution, is covered in Managing fallouts.