Application Details
An application's page is where an operator spends most of the day. It shows one integration at a time, and within that integration one view at a time, as a table of records. Four more tabs sit beside that table: the event logs, the application's fallouts, its configuration, and the manifest documentation.
Open it
Select Applications in the sidebar, then the application's row. The Dashboard table opens the same page from an application's row.
Everything on the page is scoped by the environment in the header, Development or Production. Changing it reloads every tab.
The selectors
Two selectors sit at the right of the tab bar.
| Selector | What it does |
|---|---|
| Integration | Chooses which of the application's integrations the Overview and Logs tabs show. Only integrations whose status is not Inactive are offered. Engage remembers the last choice per application. |
| View | On the Overview tab only, chooses which configured view of that integration to show. Default View is always available. The selector is disabled while you are inside a drilldown; select Back in the table first. |
On the default tenant, a Multi-tenant Data View switch also appears on the Overview and Logs tabs. Its tooltip reads View data from all tenants at once. Only applicable for the default tenant. The choice is remembered per application.
The tabs
Overview
The records of the selected integration, in the selected view. Each row shows Status, TimeStamp, a Trace column with two controls, and then the view's own columns in the order configured in Configure views.
The toolbar offers Search, a date range reaching back at most 90 days, Use Query with the saved queries beside it, Export, a Column Selector, and Expand to Fullscreen. Filters applied through a query appear as chips under Active Filters, with Show all and Collapse when there are many and a control to clear them.
Opening a trace, drilling down a level, and the Timeline View are covered in Execution details. If the table is empty it reads No executions found for the selected period. Try adjusting the date or environment filters.
Logs
Every event the integration reported, one row each, with Time Stamp, Status, Event Name, and a Details column whose View Details opens an Event Details panel listing the event's fields. The same Search, date range, Use Query, export, and fullscreen controls apply. An empty tab reads No logs found for the selected period. Try adjusting the date or environment filters.
Use Logs when you know the event but not the record. Use Overview when you know the record and want to see every event that touched it.
Fallouts
The application's failed executions, in the same list used by Global Fallout but limited to this application. Selecting a row opens the fallout with its Retry and Mark as Resolved actions.
Configuration
Three sub-tabs, chosen with the tab strip at the left:
| Sub-tab | What it holds |
|---|---|
| Integrations | The integrations table from onboarding, with Configure on each row. See Configure an integration. The icon beside the search box re-syncs the application against its manifest and confirms with Application synced successfully. |
| Fallouts | The application-scoped fallout definitions. See Fallout definitions. |
| Alerts | Alerts defined for this application. See Alert definitions. |
The Configure action and the sub-tabs' editing controls are for organisation members. Tenant users see the tables but the actions are disabled.
Documentation
The readme written in Studio's manifest, rendered as it was published, followed by a Components section listing the manifest's integrations, events, and identifiers. If the manifest has no readme the tab reads No Documentation Found for this Application.
Reading the URL
The page keeps the active tab in the address, so a link with ?tab=Logs or
?tab=Configuration&active=alerts opens straight to that tab. This is what the
View Incidents and Define Fallout links elsewhere in Engage use, and it is a
convenient way to hand a colleague a specific tab.
When it does not work
| Symptom | Cause | What to do |
|---|---|---|
| Integration is empty | Every integration is Inactive, or none is configured | Open Configuration > Integrations, select Configure, switch on Enable Integration, and select Update |
| View is greyed out | You are inside a drilldown | Select Back above the table |
| Overview is empty but Logs has rows | The events are arriving but no record matches the view's columns | Check the event mapping and the view's key columns in Map events to columns |
| Failed get manifest details | Engage could not load the manifest for a tenant user's application | Try again; if it persists, ask an organisation member to re-sync the application |
Next steps
Execution details explains what happens when you select Trace, View, or a row's expander in the Overview table.